Privacy

Who we are

un-order ("we", "us") provides Un Order for WooCommerce and related services. The website and checkout are operated to sell licences and support customers in the European Union and beyond. For privacy enquiries, you can reach us at info@un-order.com.

Data we collect

Depending on how you use our services, we may process:

• Account and identity: email address, name where you provide it, and authentication information managed by our identity provider.
• Orders and billing: purchase details, limited payment metadata processed by our payment provider (we do not store full card numbers on our servers), and invoice-related information needed for accounting and support.
• Support and contact: messages you send via our contact or support channels, including your email address and the content of your enquiry.
• Technical data: IP address, browser type, and similar technical information in server and security logs, used to run the site and protect against abuse.

How we use your data

We use personal data to provide the plugin and this website, to process purchases and issue licences, to authenticate you when you sign in, to respond to enquiries, to meet legal and tax obligations, and to improve security and reliability. We do not sell your personal data.

Legal bases (EEA/UK)

Where the GDPR/UK GDPR applies, we rely on: performance of a contract (providing the service you requested); legitimate interests (security, product improvement, and proportionate business operations), where not overridden by your rights; legal obligation (such as tax and company record-keeping); and consent where we ask for it (for example, certain optional communications).

Processors and transfers

We use trusted service providers to host the site, manage accounts, process payments, and send email. They process data on our instructions and under appropriate contractual safeguards. If data is transferred outside the UK/EEA, we use mechanisms recognised under applicable data protection law (such as standard contractual clauses) where required.

Retention

We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements, dispute resolution, and the enforcement of our agreements. Retention periods vary by data type; contact us if you need more detail about a specific category.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal data, to data portability, to object to certain processing, and to withdraw consent where processing is based on consent. You may also lodge a complaint with a supervisory authority. To exercise your rights, contact us at the email address above. We will respond within the time required by law.

Cookies

We use cookies and similar technologies as needed for authentication, security, and basic site function. We minimise non-essential tracking; if we introduce additional cookies that require consent under local law, we will update this policy and any consent tools accordingly.

Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be communicated by email or a notice on the site where appropriate.